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Help & Support - Support FAQ
1. Account
1.1 I have forgotten my password! How do I find out what it is?
1.2 Downloading from GameArena is unmetered. Why is it showing up on my download meter?
1.3 Every time I go to a new page I get logged out, why?
1.4 My email address is already in use - how come?
1.5 I can't login to the GameArena website!
1.6 Why am I banned?
1.7 How do I get unbanned?
2. Downloading
2.1 I am a BPA customer, how do I take advantage of the reserved download spots?
2.2 Can I request a file to be mirrored on GameArena?
2.3 The downloads aren't starting!
2.4 I can't download from the public download site - why not?
2.5 My downloads are corrupt or don't work! How come?
2.6 What firewall settings do I need in order to download from GameArena?
2.7 What is an md5sum?
2.8 Why was my File Request rejected?
2.9 Why won't you mirror this gaming movie?
2.10 Why do files expire from the Files Library?
2.11 How do I use a download manager on GameArena?
2.12 EPG Firefox Issues
2.13 Clicking 'download' just refreshes the page!
2.14 Why can't I download this really large file?
3. Game Servers
3.1 Can I book a server for clan games or practice?
3.2 How can I become a GameOp for the GameArena servers?
3.3 I caught someone breaking the rules - what can I do about it?
3.4 Why is my ping so high?
3.5 Will I be charged for playing on GameArena servers?
3.6 I was banned from all Half-Life gaming servers (Counter-Strike, Day of Defeat, etc), how do I get unbanned
3.7 Can I book a server for clan games or practice?
3.8 Does GameArena have any software to help me play games?
3.9 I have a request for a change on the game servers - what can I do about it?
3.10 What files do I need to play on GameArena?
3.11 What firewall settings do I need in order to play on GameArena?
3.12 I can't get my game to work! Why not?
3.13 What is Steam and how does it affect me?
3.14 What is my Unique ID?
4. Bigpond
4.1 Is GameNow unmetered for BigPond Members?
4.2 Downloading from GameArena is unmetered. Why is it showing up on my download meter?
4.3 I am a BigPond Broadband user and I am being metered for bandwidth on GameArena! What do I do?
4.4 I'm a BigPond Broadband customer and I can't download! What's going on?
4.5 Is GameArena unmetered for BigPond users?
4.6 Do wireless broadband hourly plans 'stop the clock' on BigPond Unmetered Sites?
4.7 I'm a GameNow Subscriber who was with another ISP. I've just joined BigPond ? how can I take advantage of the benefits?
5. The Arena
5.1 What do I need to play games on GameArena?
5.2 What is The Arena, anyway?
5.3 Where do I get The Arena?
5.4 What are the advantages of The Arena?
5.5 What are the disadvantages of The Arena?
5.6 I can't login to The Arena!
5.7 I have a firewall - what ports do I need open?
5.8 I can't seem to get the chat/IRC working!
5.9 Does The Arena contribute towards my monthly usage (Telstra BigPond broadband)?
5.10 I get a missing DLL error!
5.11 The Arena makes all my games lag!
5.12 Can I still use my regular server browsing software to connect?
5.13 I've found a bug!
5.14 I've got a great idea for The Arena!
5.15 I'm having heaps of problems with The Arena - it crashes, breaks, and I think it poisioned my dog. How can you expect me to use it like this?
5.16 I'm getting the following error: "Sorry, your version of riched20.dll is out of date."
5.17 I'm getting an error about a missing DLL after the latest The Arena update (eg, hlprot.dll, q3prot.dll)?
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